Head office
No. 91, Street 55, Tan Tao Ward, Ho Chi Minh City, Vietnam
Contact and Advisory
Make technical consultation feel immediate and structured.
The contact experience should reassure users that Than Vuong is ready to discuss farm context, not just receive a sales inquiry. That starts with clearer channels and a better intake flow.
Fastest route
Use the technical advisor chatbot for an initial triage, then move to direct contact with the support team when the case needs a human review.
Factory
Lot Q23, Road No. 11, Hai Son Expanded Industrial Park (Phase 3+4), Duc Hoa, Tay Ninh Province, Vietnam
Customer channels
Hotline: +84 867 95 7568, Office: +84 28 6268 2472, Email: info@thanvuong.com
Advisory Intake
Tell us about the situation.
Share your farm context so the technical team can recommend the right next step.
Support Model
What happens next
A stronger English website should make the post-submission path clear. That reduces uncertainty and improves trust.
- Initial triage by species and issue type
- Structured follow-up on technical indicators
- Escalation to advisor for higher-risk cases
When should customers use the chatbot first?
Use it when they need quick orientation on symptoms, species-specific issues, or what data to prepare before contacting the team.
When should the case go straight to a human advisor?
Escalate immediately when mortality is rising, the farm is under acute biological stress, or the customer needs a protocol decision fast.
What should a production chatbot add later?
Knowledge-base retrieval, CRM integration, article recommendations, and multi-step symptom intake tied to product families.